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Next Event
My childs club is showing wrong online?
If you have emailed in and we have responded this has been done at EVENT LEVEL.
Therefore your child's profile shown on the events entry list shows a club and NOT a school etc, this is due to the club still being set in the profile.
You can change this if you want - Please follow instructions in FAQ - Change Club / School / County.
What time should we arrive?
Give your self a minimum of 90 mins to the event start time.
Remember : -
It will be busy
You have to park
You have to collect the bib (individuals)
You have to get to a specific area which make take 5 - 10 mins walking time.
You have to warm up.
Toilet break.
Food and Water.
Changing Club / School / County Names
If your child has been selected to run for a School or County and you need to update this, and you have have registered your child into the event, this can be done by..
Logging back into your members account www.stuweb.co.uk/member.php
Select the correct event and participant to update (This is if you have registered multiple children).
Click Participant.
Locate the Default Club Tab.
Change the name to whatever your child is representing. Please use the FULL term eg (Hertfordshire).
Once complete, Click Update profile near the bottom of the page.
This will refresh the page and you will need to scroll back to the top and select account, to change another athlete, by following the above steps again.
This needs to be manually approved, usually within 24 hours (weekdays), Weekends please allow extra time as we may not always be in the office.
Please note, that if they register for a separate event through our platform you will need to change the club name back for that event.
Results - Do's and Don'ts
To avoid timing queries prior to and helping research after the event.
Do the following : -
Ensure the race bib is attached the front (chest height) of clothing with 4 safety pins.
Do not cover the bib under a jacket / jumper or put it in a plastic wallet to keep dry. Ensure the bib is visible at all times.
Encourage your child NOT to cover their bib / stop their watch with their arms when crossing the finish line until AFTER they have crossed the mats and passed through the arch.
Parents - Take a photo of your child and ensure their is a timestamp T.O.D (Time of Day). Any issues we can check back.
I don't want my child's name all over the internet?
When you create a profile and / or amend one, there is an option near the bottom of the screen with the header NAME DISPLAY.
This gives a dropdown menu for you to choose how the name is or not displayed on the website.
This may take 24 hours (longer at weekends) to update if you amend this option.
Ive entered into the wrong event - Help!
If you have entered your child into the wrong category / age group contact us and we can quickly get this changed for you.
This can be done prior to start lists being produced.
After the start lists have been produced, you may be better informing us at registration, when collecting the bibs. This must be done prior to any race starting as once this has occurred this may affect the results produced.
I've only received one email about the event?
If you've registered more than one child for the event using the same email address, our email software sees this as a duplicate and ignores it.
Therefore the software picks up the name of the child that it first sees.
Generally, if this is the case, the information within that email applies to everybody WITHIN the event. We will try as far as practicable to generalise the information.
This is particularly important for those schools and clubs that register several children under one email.
How do I get my childs race number?
These will be collection on the day only.
From previous experience, If your child is entered as an individual (not associated with a school / County) you will need to collect these yourself.
If your child is running with a school or County, these will be collected by the school teachers / or lead person for the school / County as a whole and distributed out at the base camp that the schools / County will set up.
Spikes - General
TBA
Is there Live streaming?
Yes.
Live streaming can be paid and viewed here : -
Who can enter the event?
Anyone that is of a school year age.
School Years 3 - 7
Our statement is there are no barriers to inclusion.
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